Privacy Policy

1. General

Work Window Australia Pty Ltd ABN 79 630 053 744 (Work Window, we, us or our) provides immersive experiences designed to help users make informed career decisions and improve professional skills.

This Privacy Policy applies to all personal information collected by us across our entire ecosystem, including:

Our website at https://www.workwindow.com.au (Website);
Our Companion App (used on desktop devices for content management); and
Our virtual reality applications, specifically the Work Window career exploration app and the Job Interview Simulator app (VR Apps).

Collectively, these are referred to as our Services. While our Website and Companion App are accessible via standard mobile and desktop devices, our VR Apps are accessed via third-party virtual reality hardware (collectively, the Devices). This policy should be read in conjunction with our Terms and Conditions. By using our Services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy and the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

We collect information that is reasonably necessary to provide our Services, manage subscriptions, and measure the impact of our career experiences.

A. User and Subscription Information

Personal (B2C) Users: We collect first name, last name, email address, and account credentials for individuals or students using personal accounts.
Commercial (B2B) Users: For organisations (such as schools or universities), we collect the organisation name, contact person's name, contact email, contact phone number, and marketing attribution information provided during demonstration requests or support enquiries. We also collect subscription details, including tier, session limits, and the number of authorized Devices.

B. Survey and Impact Data

We capture user responses to various survey and feedback questions within our Services to measure effectiveness and user sentiment. These questions vary depending on the specific career experience and may include formats such as multiple-choice, numerical ratings (e.g., 0–10), or open text input fields. Examples of information we may collect include, but are not limited to:

Pre/Post-Experience Metrics: Comparative data regarding a user's career consideration, awareness, and understanding, or similar metric, before and after using a VR experience.
Feedback: Qualitative feedback regarding the utility or quality of the simulations.

C. Simulation & Performance Data

To provide feedback within the Job Interview Simulator, we capture:

Behavioural Metrics: Interaction events, simulation choices (e.g., outfit selection), and navigation paths.
Performance Scores: Technical measurements of eye contact, speech volume, and speech pace.
Usage Statistics: Time spent in scenes, session counts, last login dates, and app version logs.

D. Technical & Licensing Data

Hardware Licensing: For our VR Apps, we use secure local identifiers and tokens stored on your Device to track the number of unique Devices an account has utilised to ensure compliance with subscription limits.
Network & Location: IP address, general geographic location (e.g., City/Country), and content download performance.

3. How We Use Your Information

We use your data for the following primary purposes:

Service Delivery: To authenticate users across devices and facilitate the transfer of content from the Companion App to your VR Device.
Performance Feedback: To calculate and display scores in the Job Interview Simulator based on metrics like eye contact and speech pace.
Impact Measurement: To analyse survey responses and provide reporting to partners on the effectiveness of the content to achieve different outcomes.
Licensing Compliance: To monitor Device usage and prevent unauthorized account sharing or use exceeding subscription limits.
Optimisation: To conduct analytics to fix technical errors and improve user experience and performance of our simulations.

4. Data Storage and Third Parties

We utilize third-party service providers for cloud hosting, secure authentication, and data analytics, specifically Google Cloud Platform (GCP) and Amplitude. While we strive to host data within Australia where possible, your personal information and usage data may be transferred to, stored, or processed on servers located in the United States. By using our Services, you consent to this cross-border disclosure. We ensure these providers maintain high standards of data security and are contractually bound to protect your information.

5. Marketing Communications

We may use your personal information (such as your email address) to send you updates about our Services, new career simulations, or promotional offers. You may opt out of receiving these communications at any time by:

Clicking the "unsubscribe" link at the bottom of any marketing email; or
Contacting us directly at admin@workwindow.com.au.

Please note that even if you opt out of marketing, we will still send you "transactional" emails necessary for the operation of your account (e.g., password resets, subscription receipts, or critical security updates).

6. Data Deletion and Retention

We retain personal information only as long as required for business operations or legal compliance.

Deletion Requests: You can request the deletion of your account and associated data by emailing admin@workwindow.com.au.
Process: Upon a verified request, we will remove your personal data from our active databases and request the same of our service providers, subject to any legal retention requirements.

7. Access and Complaints

Under the Australian Privacy Principles, you have the right to access and correct the personal information we hold about you. For such requests or to lodge a privacy complaint, please contact us at admin@workwindow.com.au. If we do not resolve your complaint within 30 days, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).