Terms and Conditions "Terms"

By participating in a Work Window Virtual Reality Experience (‘VR experience’), you acknowledge that you have read, understood and agree to be bound by the following terms of use:

WORK WINDOW AUSTRALIA PTY LTD (Work Window) does not recommend the VR experience for children under the age of 13 years. If you are a parent or guardian of a child under 13 who participates in the VR experience, you agree to assume full responsibility for appropriately supervising your child during and after the VR experience for any adverse effects.

You understand and acknowledge the following advice issued by Oculus, the manufacturer of the products (‘VR products’) used to deliver the VR experience:

  • The VR experience is an immersive experience that can be intense. Frightening, violent or anxiety provoking content can cause your body to react as if it were real. You should exercise caution if you have a history of discomfort or physical symptoms when experiencing these situations.

  • A comfortable VR experience requires an unimpaired sense of motion and balance. You should not use the VR products if you are tired, need sleep, are under the influence of alcohol or drugs, are hung-over, have digestive problems, are under emotional stress or anxiety, or when suffering from cold, flu, headaches, migraines, or earaches, as this can increase your susceptibility to adverse effects.

  • Some people (about 1 in 4000) may have severe dizziness, seizures, epileptic seizures or blackouts triggered by light flashes or patterns and that this may occur during the VR experience. If you have previously experienced any of these symptoms you should consult a doctor before participating in the VR experience.

  • If you have had a seizure or other symptom linked to an epileptic condition, have pre-existing binocular vision abnormalities or psychiatric disorders, suffer from a heart condition or other serious medical condition, or are pregnant or elderly, you should consult a doctor before using the VR products.

  • The VR products should not be used by young children who may be in a critical period in their visual development. Further, the manufacturer recommends that children under the age of 13 should not use the VR products as the headset is not sized for children and improper sizing can lead to discomfort or health effects. All children using the VR products should be monitored during the VR experience and afterwards for any adverse effects.

  • The VR products include headphones that contain magnets and can emit radio waves that may affect the operation of nearby electronics including cardiac pacemakers, hearing aids, defibrillators and other implanted devices.  If you have one of these devices, you must not use the VR products without first consulting your doctor or the manufacturer of your medical device.

  • You should immediately discontinue using the headset if you experience an adverse reaction including any of the following symptoms: seizures; loss of awareness; eye strain; eye or muscle twitching; involuntary movements; altered, blurred, or double vision or other visual abnormalities; dizziness; disorientation; impaired balance; impaired hand-eye coordination; excessive sweating; increased salivation; nausea; lightheadedness; discomfort or pain in the head or eyes; drowsiness; fatigue; or any symptoms similar to motion sickness.

  • Symptoms of virtual reality exposure can persist and become more apparent hours after use. These post-use symptoms can include the symptoms above, as well as excessive drowsiness and decreased ability to multi-task. These symptoms may put you at an increased risk of injury when engaging in normal activities following the VR experience.


Further health and safety information is available in the user manuals on the Oculus website (PDF).

Participation in the VR experience involves a certain level of inherent risk. By participating in the VR experience, you agree to assume this risk on behalf of yourself and a participating child of whom you are the parent or guardian. You agree to exercise all due caution and care in participating in the VR experience and to appropriately supervise use of the VR products by any child of whom you are the parent or guardian.

To the maximum extent permitted by law, Work Window excludes all liability for any loss, damage, claim or injury of any kind howsoever caused (including by negligence) that you may suffer as a result of participating in the VR experience and you agree to release Work Window from all and any such liability. You agree to indemnify Work Window against any loss, damage or injury Work Window may suffer as a result of or in connection with your participation in the VR experience.

These terms of use are governed by the law in force in Australia.